According to media sources, National Consumer Helpline (NCH) has received more than three thousand nine hundred calls related to GST 2.0 in view of the implementation of the Next-Generation GST Reforms 2025. The Ministry of Consumer Affairs, Food and Public Distribution, in a statement said, the calls comprise 31 percent calls related to queries while 69 percent are related to grievances. It added that a significant portion of the complaints highlighted misperceptions regarding which commodities had witnessed GST reductions and which had not.
The Ministry informed that grievances pertained to milk pricing, electronic goods purchased through e-commerce websites, domestic LPG cylinders, petrol prices among others. It also informed that more than one thousand nine hundred GST-related grievances have been forwarded to the Central Board of Indirect Taxes and Customs (CBIC) for appropriate action,
The Ministry further stated that this analysis by Central Consumer Protection Authority (CCPA), serves both as a clarificatory intervention and a reaffirmation of its mandate to protect consumers from misinformation, unfair trade practices, and lack of transparency. It added that the CCPA is closely monitoring grievances, ensuring transparency, protecting consumers from misinformation and guaranteeing that the benefits of GST reforms reach every consumer.
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